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Question regarding lifetime membership and discount code


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I have got a Launchbox Premium licence, and upon purchase, I received a 25 % discount code for EmuMovies. However, when I try to use this on the checkout page, I get the following error code: 

You are not allowed to use this coupon.

Does anyone know what the problem could be? ?

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Just for everyone's info: I sent a support ticket request instead, and the reason was that I already got a better discount because of my membership group. Problem solved ?

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