jlfreund Posted April 27 Share Posted April 27 Hi, I'm trying to download gameplay movies to display in LaunchBox/BigBox, but can't find any way to do it. I'm on a brand new Win11 Pro computer, running the latest paid version of LaunchBox 13.21, and latest paid version of EmuMovies Sync (2.7). In LaunchBox, there is a feature: "Download Metadata and Media Wizard", but even when configured properly with EmuMovies credentials, it only offers to download image types, and there are no video options. I posted a separate complaint for this on the Launchbox forum here. With EmuMovies Sync, I can select a system, but the "Available Media" dropdown only offers image artwork types -- there are no video download options. When I tried to download "All Artwork", it only downloads images. On an older computer, running an older version of LaunchBox and EmuMovies Sync, I see that Video Snaps had successfully been downloaded into the Launchbox/Videos folder for all of my games and systems. However on the new installations of both software, I don't see any UI to scrape video snaps for my library. Link to comment Share on other sites More sharing options...
Circo Posted Monday at 01:36 AM Share Posted Monday at 01:36 AM It looks like your account expired in February. If you need help renewing just submit a support ticket and we can get you sorted. Link to comment Share on other sites More sharing options...
jlfreund Posted Monday at 03:12 AM Author Share Posted Monday at 03:12 AM Thanks! I didn't notice it was expired when I checked my account status. After renewing, I'm able to see Video download options in EmuMovies Sync. However, I still don't get the option in LaunchBox (even after restarting the app), but I guess that's a Launchbox issue. Link to comment Share on other sites More sharing options...
Circo Posted Monday at 05:35 AM Share Posted Monday at 05:35 AM 2 hours ago, jlfreund said: Thanks! I didn't notice it was expired when I checked my account status. After renewing, I'm able to see Video download options in EmuMovies Sync. However, I still don't get the option in LaunchBox (even after restarting the app), but I guess that's a Launchbox issue. Re authenticate inside launchbox and it will update Link to comment Share on other sites More sharing options...
jlfreund Posted Monday at 05:09 PM Author Share Posted Monday at 05:09 PM Thanks -- I tried that (Tools -> Options -> Integrations -> EmuMovies -> "Test") but still get the same problem. From both of my computers, even after killing and restarting and clicking the Test button, I only get image types in the download wizard. Link to comment Share on other sites More sharing options...
Circo Posted Monday at 05:33 PM Share Posted Monday at 05:33 PM Try doing a quick password reset here, that should force launchbox to fully reauthenticate. Must be a bug or something. Link to comment Share on other sites More sharing options...
jlfreund Posted Monday at 08:40 PM Author Share Posted Monday at 08:40 PM Sorry, I think this was fixed when I renewed my EmuMovies subscription. In my last post, I mistakenly just looked at the LaunchBox image import screen, not realizing that the EmuMovies importing (which includes video) was on the next (almost identical) page of the media download wizard. 1 Link to comment Share on other sites More sharing options...
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