Knawx Posted June 7, 2013 Share Posted June 7, 2013 I donated, and remember reading that members should be able to download videos using the Download Utility. However, I'm not seeing the option.. am I missing something? As far as I can tell, the site does not recognize me as a Supporting Member. Do I need to wait a specific amount of time after purchasing the Lifetime Option? Link to comment Share on other sites More sharing options...
Knawx Posted June 7, 2013 Author Share Posted June 7, 2013 Oh no, I just realized I accidentally purchased the 480p DVD SET rather than the Lifetime Membership which is what I wanted. Is there anyway to cancel the order or to switch the purchase from the DVD to the Lifetime Membership. I could find nothing in my emails, or on this site as to being able to cancel an order :/ Link to comment Share on other sites More sharing options...
Circo Posted June 7, 2013 Share Posted June 7, 2013 No problem, go ahead and submit a support ticket Sent from my iPad using Tapatalk HD Link to comment Share on other sites More sharing options...
Knawx Posted June 7, 2013 Author Share Posted June 7, 2013 No problem, go ahead and submit a support ticket Sent from my iPad using Tapatalk HD Thanks for the reply Circo! I already submitted a ticked but I'm concerned because it gave me 4 "Departments" to choose from and none of them had anything to with billing or purchases. I think I ended up selected the "DVD Burning" department. Was that the right place to submit that? Link to comment Share on other sites More sharing options...
Circo Posted June 7, 2013 Share Posted June 7, 2013 General works just fine, but it doesn't matter. Link to comment Share on other sites More sharing options...
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