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Am I disappointed? You betcha


bluejonny
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HI everyone

When I stumbled across HyperSpin back in 2013, it was a great way for me get my arcade machine up and running with what seemingly at the time appeared to be the best front end available. At the same time I bought premium membership along with access to Emu Movies which I assumed (and cannot remember) that it was a lifetime membership. Cue 3 years later when I need to update things after losing jobs, losing family, getting grips on life, having children etc. I come back to find I am now a basic member with no entitlement to pretty much nothing?! What the hell happened? 

I have loads of movies already, I was just in the process of updating. I am pretty disappointed. Having now expected to pay yet again for something I already bought. Or am I wrong in assuming my membership back then was a lifetime?

I appreciate time moves on and things get more expensive, but that's no way to treat paid up members, surely.

Cheers

BJ

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10 hours ago, bluejonny said:

HI everyone

When I stumbled across HyperSpin back in 2013, it was a great way for me get my arcade machine up and running with what seemingly at the time appeared to be the best front end available. At the same time I bought premium membership along with access to Emu Movies which I assumed (and cannot remember) that it was a lifetime membership. Cue 3 years later when I need to update things after losing jobs, losing family, getting grips on life, having children etc. I come back to find I am now a basic member with no entitlement to pretty much nothing?! What the hell happened? 

I have loads of movies already, I was just in the process of updating. I am pretty disappointed. Having now expected to pay yet again for something I already bought. Or am I wrong in assuming my membership back then was a lifetime?

I appreciate time moves on and things get more expensive, but that's no way to treat paid up members, surely.

Cheers

BJ

Hi,

I am sorry for any inconvenience you are experiencing and we do our best to get members issues fixed as quickly as possible.  Our goal is to make it try to make it easy to get support but it's not always enough.  There is a dedicated support system to help you troubleshoot issues and get a qualified response quickly (most often within 24 hours).  The link is on the footer of the site under Help & Information

Member Support

That being said, I don't want to ask you to jump through any hoops so I looked up your account.  You can do this yourself by clicking on the Manage Subscriptions or Manage Invoices links on the main menu.

What the records show is that in February of 2013 you signed up for a yearly membership which expired in February of 2014 because the renewal option was cancelled.  Emails would have been sent out at the time so I am sorry if you didn't see it.

Capture.PNG 

Once again i'm really sorry that this has caused you distress, one of our main goals is to make emulation easier not harder.  I will follow this post in case you have further questions.  Alternatively you can submit a Support Request in the Member Services section at any time for account related questions.

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