[Resolved] HyperHQ unable to login to emumovies

[nguerra]

Not sure if this is a question for emumovies or not.  I have the same question in the Hyperspin-fe forum.  I'm trying to install the new HyperHQ version.  It's asking for my Emumovies information but after it is entered, it comes back with Invalid username or password.  Not sure if there is a setting in emumovies that allows remote logins from hyperspin?  I obviously have the correct username and password since I'm logged in now.

[Circo]

There isn't anything global happening right now that's problematic, is this a right now problem or ongoing for awhile? There isn't any special setting but not a lot I can diagnose with your direct account on a public thread, we do have a support ticketing system for that level of support. Usually the first thing to do is reset yopur password as that will reset the entire authentication chain.  It's also possible HS can have service outages from time to time due to beta changes and I know right now as I type this they are preparing for another release. 

So if this has been going on for say all day or a couple days reset your password, if that doesn't solve it submit a ticket here: https://emumovies.com/support/

If it's only been a short time, few hours, I would give it a few and try again.

you should be able to skip it and continue with installation and use and sign in later in the accounts section

[feonix]

Bumping for attention, same problem here. It's been a hot minute since I've been around here, so I've updated username and password and waited a few hours but I'm getting errors about wrong username/password from the hyperhq tool as well.

[Circo]

Verified that it’s HyperSpin changes that are causing this, just hang tight they should have it back working soon.  

[nguerra]

Thank you everyone.  I'm a bit impatient I know 🙂   At the time of my post it had only been about an hour.  Changing password was the first thing I tried.  A couple of others on the Hyperspin side are stating the same issue.  Looks like the option to skip and continue with installation is also not available.  Guess I'll sit tight and can post when things are moving again.

[Circo]

5 hours ago, nguerra said:

Thank you everyone.  I'm a bit impatient I know 🙂   At the time of my post it had only been about an hour.  Changing password was the first thing I tried.  A couple of others on the Hyperspin side are stating the same issue.  Looks like the option to skip and continue with installation is also not available.  Guess I'll sit tight and can post when things are moving again.

There was a token handling change in the closed beta, the public release should be today or tomorrow from what I’m told.

[nguerra]

Thank you for the update

[nguerra]

Still not working with the update

[fr0stbyt3]

Hi @nguerra I will be looking at this shortly. I was able to reset login with the latest for my account and it was working. I'll ask @Circo to make me a test account and go from there. I'll post back here!

[fr0stbyt3]

@nguerra The new build (2.0.137) is up now. Restart HQ and it should prompt you or download the latest from the download link on the website. Let me know if you run into any more issues!