Questions About Subscriptions

If you would like to cancel your subscription, you will need to log in to your PayPal account. A subscription can be canceled up until the day of the next scheduled payment.

To cancel an Active Subscription: 
 

1. Log in to your PayPal account
2. Click the Settings icon in the top right corner
3. Select the Payments tab
4. Scroll to the Automatic Payments section and click Manage automatic payments
5. Select the merchant whose subscription you want to cancel
6. Click Cancel under Status
7. Click Cancel Automatic Payments on the confirmation page
8. Click Done on the verification page

Once you have canceled through Paypal your subscription you will continue to have access to your premium features until your Premium Membership reaches the expiration date. Thanks for the past support!

While your existing subscription is still active you can upgrade to a different package at any time.  Enter your "Client Area" by following the link on the sites Top Menu.  Click on the "Purchases" link and select your current membership.  Click the "Change Package" package button and select the package you would like to upgrade to and click "Change to selected package" continue through the checkout process to finalize your upgrade.  

IMPORTANT: You must cancel your previous PayPal subscription.  Please follow the steps in our FAQ.  

Occasionally paypal and the website do not communicate properly and we have no way of knowing until a member alerts us.  If this happens to you please submit a member support ticket and we will reactivate your account for you.

Sorry we can not provide refunds if this happens but we will happily reactivate your account upon notification.

Coupon codes need to be typed in not pasted and then click "apply"

No we do not, all payment information is stored with our payment providers (Stripe & PayPal).