#1 Do not create duplicate accounts or share your account information with anyone. The system will auto ban your account if this happens. This includes the Website, Download Service and F.T.P.
#2 If your account gets banned or locked out, the only recourse is to create a support ticket here. Our team will review the information and make a decision to reinstate based on the situation.
We hope this does not cause any inconvenience to our users but we had to do something and this seemed like the best solution.